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Operational components constitute what people have in mind when they talk about a knowledge management system. Content Management Systems To make available the organization's data and information to the members of the organization is done through... Read More

To talk about the concept of knowledge management (KM), one must start by clearly defining the meaning of the words "knowledge", "data" and "information". It is important to understand what constitutes knowledge and what falls under the category of... Read More

Organizational knowledge management involves structuring the acquisition and use of knowledge arising within an organization and integrating knowledge from external sources. Knowledge may arise passively within an organization from reaction to... Read More

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

In today's fast-paced business environment, knowledge is power. Companies that possess valuable knowledge have a competitive advantage over their competitors. However, the knowledge that is not shared within an organization can have disastrous... Read More

The knowledge employees bring to an organization is your most valuable resource. Human power keeps a business running and the innovative spark that propels a business ahead of its competitors. The expertise, innovation, and fresh ideas... Read More

Table of Contents Need for Technology in Knowledge Sharing Knowledge Sharing Platform Features Accessibility Interactivity Fully Responsive File Indexing Dynamic Search Options Reusable Templates Role-Based Access Statistical Reports Integration... Read More

Table of Contents Barriers to Knowledge Sharing and Transfer Cultural Barriers to Knowledge Sharing Awareness Cultural Distance Experience  Knowledge Hoarding Misaligned Measures Relationships Sponsorship Time Trust Organizational Barriers to... Read More

Table of Contents What is Customer Feedback? Why Customer Feedback is Required? Products and Services Improvement Measures Customer Satisfaction Builds Customer Loyalty  Customer Retention Improve Support Team Performance Better Business... Read More

Tools section contains a list of various configuration settings related to your knowledge base. To manage these settings expand "Tools" section of the left navigation bar and click on "Manage Settings" as shown below: Manage Settings  is... Read More